Our Cancellation Policy
We offer a full refund of all money paid (with the exception of the 1.75% booking fee) if you cancel a booking 48 hours in advance. However, our multi-day trips and private group trips must be canceled at least 14 days in advance for a full refund. If you need to cancel after these time periods have passed we generally cannot offer any refund, though it may be possible to reschedule your booking for another day. Please do not make a reservation if you think it's likely you will need to cancel; we need your help minimizing cancellations as much as possible. The 1.75% booking fee that is charged for online bookings is non-refundable as it helps offset the costs of credit card processing fees.
CANCELLING DUE TO WEATHER
You will have the option of receiving a full refund if your trip is canceled due to weather conditions. We usually do not cancel tours due to overcast skies or scattered showers (the seas are often especially calm and pleasant during light rain), but we do cancel when winds are too strong, when rain is steady or when thunderstorms appear likely. We will call you if we cancel your trip and we will give you a choice between rescheduling or receiving a full refund.